dingdong Terms of Use
Our dingdong platform operates under clear terms that govern account creation, deposits, withdrawals, and your use of our live-dealer tables, sportsbook, and slot games. These terms apply to all users accessing dingdong from supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
By registering an account on dingdong, you agree to comply with these terms. We set out what we expect from you, what protections we provide, and what happens if disputes arise. Our commitment is to operate transparently: we do not hide fees, alter odds mid-transaction, or change terms without notice to active accounts.
This page outlines your rights and obligations when you use dingdong, how we handle your account, and the rules governing deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet.
Your account on dingdongregistration and eligibility
When you create an account on dingdong, you confirm that you are of legal age in your jurisdiction and that access to our platform complies with local law where you are located. We do not knowingly permit registration from jurisdictions where online gaming is prohibited by law. You are responsible for verifying that dingdong access is lawful in your own location.
We require your full name, email address, date of birth, and phone number during registration. You must provide accurate information. If we detect false or misleading account details during our identity-verification process, we may suspend or close your account. After email verification, we conduct identity verification using government-issued ID. This process protects both you and dingdong by confirming your identity and preventing fraud.
Your account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts to circumvent our policies. If we discover account sharing or multi-accounting, we reserve the right to close all related accounts and forfeit any balances.
We at dingdong verify every account before you can deposit or wager. This protects your funds and ensures fair play for all users on our platform.
Deposits and withdrawals on our dingdong platform
dingdong accepts eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, funds typically arrive within minutes for e-wallet transfers and one to two business days for bank transfers. Your balance updates automatically once we confirm receipt. We do not charge deposit fees; any fees are applied by your bank or payment provider.
Withdrawals work the same way. You request a withdrawal amount and select your destination payment method. We verify that your registered payment method matches your request. We do not charge withdrawal fees; the amount you request is what we transfer, minus any fees your own bank may apply. We process withdrawals within one business day for e-wallets and two to three business days for bank transfers, though actual timing depends on your bank's processing.
We reserve the right to refuse deposits or withdrawals if we suspect fraudulent activity, money laundering, or breach of these terms. If your account triggers our fraud-detection systems, we may hold funds pending investigation. We will notify you of any holds and explain the reason.
- Account balance
- Your available funds on dingdong, updated in real time after deposits, withdrawals, and all wager outcomes.
- Bonus terms
- Any promotional offers on dingdong carry conditions—e.g. wagering requirements or game restrictions—which we publish separately and confirm before you accept.
- Responsible use
- We do not permit wagering on credit, self-harm betting, or other destructive behaviour. You control your own account and betting decisions.
- Dispute resolution
- If you dispute a transaction or outcome on dingdong, contact our support team with your account ID and details. We investigate within five business days.
Games, odds, and betting conduct on dingdong
Our dingdong platform hosts live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and a sportsbook covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP, esports, and badminton. All games display their rules and payout tables upfront. We do not alter odds or payouts during a game; all calculations follow standard mathematical principles.
When you place a wager on dingdong, your bet is locked at the odds displayed at the moment of confirmation. Odds may change before you confirm, but once confirmed, your wager stands at the locked odds. If a live stream interrupts mobile bankingefly, your bets remain valid. If a game outcome is disputed, we review our timestamped logs and transaction records to determine the accurate result.
We prohibit the following conduct on dingdong: automated betting using bots or scripts; collusion with other players; abuse of our support team; and attempted manipulation of game outcomes or our systems. Violation of these conduct rules may result in account suspension or closure and forfeiture of funds.
Our dingdong terms protect fair play and user security. We enforce these rules consistently and transparently.
Data protection and account security
We at dingdong encrypt all data transmitted between your device and our servers using SSL technology. Your password is hashed and never stored in plain text. We encourage you to enable two-factor authentication, which requires a one-time code at login, preventing unauthorised access even if your password is compromised.
Your personal data on dingdong is used only for account management, payments, identity verification, and legal compliance. We do not sell your data to third parties. We share information with payment processors and legal authorities only when required by law. You can request a copy of your data or ask us to delete your account anytime by contacting our support team from your registered email.
If you suspect unauthorised activity on your dingdong account, change your password immediately and contact support. We monitor accounts for fraud and unusual activity. If we detect a compromise, we may lock your account temporarily while we investigate.
Jurisdiction and legal notice
Our dingdong services are available only where local law permits online gaming. You are responsible for verifying that your use complies with your own jurisdiction's regulations. We do not offer dingdong services in jurisdictions where online wagering is prohibited.
If you have a dispute with dingdong, you agree to resolve it through our formal dispute process first. We handle disputes in English and Indonesian. If resolution fails, disputes are subject to the laws of the jurisdiction where dingdong operates. Neither party shall initiate legal proceedings without first exhausting our internal dispute process.
We reserve the right to modify these terms at any time. We will notify all active account holders of material changes via email. Continued use of dingdong after notification constitutes acceptance of the updated terms.
Contact and support
Our dingdong customer support team is available via in-app chat, email, and our FAQ section. For account-security concerns, contact us directly from your registered email address with your account ID. We respond to general inquiries within one business day and prioritise security requests, aiming to respond within a few hours during business hours.
If you experience a problem with a specific wager, game, or transaction, provide us with the round ID, timestamp, and bet amount. We can retrieve timestamped logs from our servers and investigate. Most disputes are resolved within five business days.