dingdongPrivacy Policy
This page describes what we collect when you use dingdong and how we keep that data protected. We operate an online entertainment platform accessible via Android app, iOS web browser, and desktop, serving users in supported jurisdictions across Indonesia including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment on dingdong is to handle your personal information transparently and securely.
We collect personal data to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to protect our platform from fraud. We encrypt all data in transit and at rest, and we do not share your information with third parties except payment processors and legal authorities when required by law.
Our dingdong privacy practices comply with applicable regulations in supported jurisdictions. You have the right to access, correct, or request deletion of your personal data at any time from your account settings.
What data we collect on dingdong
We collect personal data when you register an account on dingdong. This includes your full name, email address, date of birth, phone number, and residential address. We also collect your government-issued ID document (passport, national ID card, or driver's licence) for identity verification. This data is mandatory for account activation and compliance with our verification procedures.
When you use dingdong, we collect transaction data—each deposit, withdrawal, and wager placed on our live tables, sportsbook, or slot games. We log the date, time, amount, and outcome of each transaction. We also collect device information—your device type, operating system, browser or app version, and Internet Protocol address. This helps us troubleshoot technical issues and detect unauthorised access attempts.
We collect cookies and similar tracking technologies on dingdong to remember your login status, preferences, and betting history. Cookies allow us to personalise your session and improve your experience across visits. You can manage cookie settings in your browser, though disabling certain cookies may limit dingdong functionality.
We at dingdong collect only the data necessary to operate our platform, verify your identity, and process your payments securely.
How we use your data on dingdong
We use your personal data to create and maintain your dingdong account, verify your identity, and process your deposits and withdrawals. Your name and address are verified against your ID document; your email is used for account recovery and support communications. Your phone number is used for two-factor authentication and account security.
Our dingdong platform uses your transaction data for internal record-keeping, fraud detection, and compliance reporting. We analyse betting patterns to identify suspicious activity—such as attempts to circumvent verification or duplicate accounts—and we maintain logs for audit purposes and legal requirements. We may also use your data to contact you regarding account security concerns, policy changes, or service disruptions.
We do not sell your personal data on dingdong. We do not use your data for marketing purposes unless you have explicitly opted in. We do not share your data with third parties for profiling or targeted advertising.
- Personal data
- Information that identifies you, such as your name, email, date of birth, phone, and address. We collect this for account verification on dingdong.
- Transaction data
- Records of your deposits, withdrawals, and wagers on dingdong. We use this for compliance, fraud detection, and account reconciliation.
- Device data
- Your device type, operating system, browser version, and IP address. We collect this to troubleshoot technical issues and detect unauthorised access to dingdong.
- Cookies
- Small text files stored on your device to remember your login status and preferences on dingdong.
Data security and encryption on dingdong
We encrypt all data in transit using SSL (Secure Sockets Layer) technology. When you log in or make a payment on dingdong, your information travels through an encrypted tunnel between your device and our servers. Your password is hashed using industry-standard algorithms and never stored in plain text on our dingdong systems.
Our servers are secured behind firewalls and access controls. We maintain regular backups of your data to protect against loss. We do not share encryption keys with third parties. Only authorised dingdong staff can access your personal data, and access is logged and monitored. We implement periodic security audits and penetration testing to identify and remediate vulnerabilities.
Although we use comprehensive security measures on dingdong, no system is completely secure. We cannot guarantee absolute protection against all attacks. We recommend you enable two-factor authentication on your dingdong account and use a strong, unique password.
We at dingdong encrypt all player data and maintain strict access controls. Your account and payment details are protected by industry-standard security measures.
Third-party processors and data sharing
We share your personal data with third-party payment processors on dingdong only to the extent necessary to process your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we provide your name and transaction amount to the payment provider. These processors maintain their own privacy policies and security practices; we are not responsible for their data handling after transfer.
We may disclose your data to legal authorities, regulators, or law enforcement if required by law or to protect the security of our dingdong platform. We do not sell, rent, or lease your data to marketing firms or third parties for commercial purposes. We may share anonymised, aggregated data—such as the number of active users in Jakarta or Surabaya, or average bet sizes during Liga 1 fixtures—for platform analytics and improvement.
Your rights on dingdong
You have the right to access your personal data on dingdong at any time. You can view your account details, transaction history, and device activity from your account settings. You have the right to request correction of inaccurate data—if your name or address is wrong, contact our support team with proof of correction.
You have the right to request deletion of your account and associated data from dingdong, subject to applicable legal retention periods. If we hold your data for compliance or legal purposes, we may retain it longer than your account closure date. You can request a copy of all your data in a portable format by emailing our support team from your registered email address with your account ID.
You have the right to opt out of marketing communications from dingdong. If you receive promotional emails and wish to unsubscribe, click the unsubscribe link in the email or update your preferences in your account settings.
Data retention on dingdong
We retain your personal data on dingdong for as long as your account is active. After you close your account, we retain your transaction history, identity documents, and verification records for at least five years to comply with legal and tax obligations. We may retain anonymised data indefinitely for analytics and platform improvement.
Payment processor records—such as bank statements or e-wallet transaction logs—are retained according to the processor's own retention policy. We do not control how long payment processors keep your data. We recommend reviewing their privacy policies for details.
Contact and updates to this policy
If you have questions about our privacy practices on dingdong, contact our support team via in-app chat, email, or our contact form on the website. We respond to privacy inquiries within one business day. We will update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of dingdong after a policy update constitutes acceptance of the revised policy.